TERMS & CONDITIONS

 

This website www.hourlyrooms.co.in (Website) and its mobile application “Hourly Rooms” (Application) (collectively known as “Hourly rooms”, website and mobile application) are owned and operated by Wow Rooms Hospitality Pvt. ltd, a company incorporated under the laws of India, has its registered place of business at Antariksh Thakur House, 402, Makwana Rd, Andheri East, Mumbai, Maharashtra 400059.

Hourly rooms act as a facilitator, merely providing an online platform for booking hotels on an hourly basis from a specific hotel/or any type of accommodation listed on the Hourly Rooms website/App.

By using this Website/ Application you hereby acknowledge and agree that Hourly Rooms is not a hotel/guest house owner and has no control over the conduct or behavior of the Channel Partner or the quality, fitness, or suitability of the services provided by Channel Partner. Hourly Rooms disclaims any and all liabilities in this regard.

Hourly Rooms shall not be responsible and shall not be required to mediate or resolve any dispute or disagreement between User and Channel Partner. In no event, shall Hourly Rooms be made a party dispute between User(s) and Channel Partner(s).

 

ELIGIBILITY (AGE RESTRICTIONS)

The user hereby represents and warrants that he or she is eighteen (18) years of age or above and is capable of entering, performing, and adhering to these Usage Terms and the user agrees to be bound by these Usage Terms.

ASSENT & ACCEPTANCE

Hourly Rooms provides Services on the Website/Application subject to complete adherence to the Usage Terms by the User. By accessing, viewing, or using this Website/ Application, the User acknowledges, declare, confirm, represent & warrant to Hourly Rooms that he or she has read and understood the Usage Terms and accept them as an agreement as to the binding legal contract equivalent of a duly signed contract binding on him or her. This agreement is effective immediately upon your accessing, viewing, or using this Website/ Application. A user is advised to regularly check for any amendments or updates to the Usage Terms mentioned herein from time to time.

INTELLECTUAL PROPERTY 

The User agrees that any feedback, comments, ideas, suggestions, information, or any other content which User contributes to Hourly Rooms or this Website/ Application (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Hourly Rooms to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content--without additional approval or consideration--in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary.

INDEMNIFICATION

Without prejudice to and in addition to any other remedies, reliefs, or legal recourses available to Hourly Rooms herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold Hourly Rooms harmless including but not limited to its affiliate, agents, and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Hourly Rooms that arise out of or related to your use or misuse of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.

USE OF WEBSITE/APP

This website/app may only be used to make genuine and valid reservations or purchases. This website/app may not be used to make any fraudulent, false, or exploratory reservations. You will be held financially accountable for any and all uses of this website/app. You will be responsible for maintaining the confidentiality of your passwords, login information, and account information. You confirm and adhere that the registration data, information/data provided or uploaded by the User to the Website/Application: (a) not be fraudulent or involve the use of counterfeit or stolen Credit Cards; or (b) not be false, inaccurate, misleading, or incomplete; or (c) not infringe any third party's intellectual property, trade secret, or other proprietary rights, or rights of publicity or privacy; or (d) not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; or (f) not contain any viruses.

LIMITATIONS ON LIABILITY

Hourly Rooms shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary, and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this Website/ Application or any of the information, software, services and related graphics contained within the Website/ Application or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if Hourly Rooms has been advised of the possibility of damages.NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, HOURLY ROOMS ENTIRE LIABILITY TO THE USER FOR ANY CLAIM ARISING OUT OF PURCHASING / BROWSING THE WEBSITE/ APPLICATION SHALL BE LIMITED TO THE AMOUNT EQUIVALENT TO THE PRICE PAID FOR THE PRODUCT AND SERVICES GIVING RISE TO SUCH CLAIM.

Hourly Rooms Guests are requested to kindly take due care of all their personal valuables and belongings. Hourly Rooms management and its employees shall NOT be responsible for ‎any loss, theft, or damage to the Guests' personal valuables and belongings.

JURISDICTION

This Agreement and all transactions entered into on or through Website/ Application shall be interpreted, construed, and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. 

User agrees that all claims, differences, and disputes arising under or in connection with or in relation hereto the Website/ Application, the Usage Terms or any transactions entered into on or through the Website/ Application or the relationship between User and Hourly Rooms shall be subject to the exclusive jurisdiction of the courts at New Delhi, India and User hereby accede to and accept the jurisdiction of such courts.

THIRD-PARTY LINKS

This Website/ Application may at Hourly Room’s sole discretion, contain links to sites owned and maintained by persons or entities other than Hourly Rooms. Hourly Rooms may also provide links to the other sites for purpose of enabling the Customer to make payment to Hourly Rooms. Any of the foregoing links do not constitute an endorsement by Hourly Rooms of any such sites and are provided only as a convenience. Hourly Rooms is not responsible for the content or links displayed on such sites. Any decision to view the contents of any linked site is solely the responsibility of the Customer and is made at the Customer's own risk.

RESERVATION/ BOOKING OF SERVICES

The process of booking Services from this Website/ Application may require you to disclose confidential information including Credit Card number, etc. To prevent any possibility of unauthorized access to your confidential information such as name, etc., you shall not use/access this site from unsecured computers, communication links, mobile phones, or locations such as Internet-Cafe(s), Cyber-Cafe(s), and other commercially available internet-enabled computers or computer services.

That relying on declarations, confirmations, information, and obligations made/undertaken by the User in accordance with Usage Terms, and believing the same to be true and acting on the faith thereof, Hourly Rooms has agreed to provide the Services to the User as per the Usage Terms mentioned herein.  In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to Hourly Rooms:

a. The User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment to Hourly Rooms for Services ordered by the User.

b. In the event of detecting any suspicious activity from the User’s account, Hourly Rooms reserves the right to cancel all pending and future bookings owing to any such incident without any liability to the User.

c. In a credit card transaction; the User must use their own credit card for which the User has full right & authority to validly use such a Credit Card for making payment to Hourly Rooms. Hourly Rooms shall not be liable for any credit card fraud.  

d. While using the Website/ Application User shall at all times strictly comply with the payment procedure and the Usage Terms in their entirety.

e. Your use of the Services shall be deemed that you are fully satisfied with the description, look, and design of the accommodation and usage fee of the Accommodation as has been displayed on Hourly Rooms Website/ Application. The User agrees and acknowledges that in the Website/ Application all Services are offered only at the sole discretion of Hourly Rooms.

SMS POLICY

As we continue to strive to improve our services, Hourly Rooms may reach out to guests (regardless of their DND activation) to get feedback on their experience through calls and messages.

HOTEL GUEST POLICIES

According to government regulations, a valid original Photo ID has to be carried by every person above the age of 18 staying at the hotel.
- The identification proofs accepted are Driving License, Voters Card, Passport, Adhaar Card. Without a valid original ID, the guest will not be allowed to check-in.  Note: PAN Cards will not be accepted as valid ID card.

- Only original Photo Id will be accepted at the time of check-in. Photocopy or Softcopy of ID proofs will not be accepted.

- In case suitable proof of identification is not presented at check-in, the accommodation can be declined to guests posing as a couple. Hourly Rooms will not be responsible for any check-in declined by the hotel due to the aforesaid reason and Hourly Rooms shall not be able to process any refund.

- In the case of unmarried couples/ guests, only two guests are allowed in one room.

- No charges for children below 5 years of age. Standard room charges will be applicable for children above 5 years of age.

- Hotel may check the room condition at the time of your check-out and can charge you if there is damage to the property of the room Conditions found unsatisfactory. 

- Your special requests would be passed on to the hotel and those shall be subject to the terms and conditions of the concerned hotel. We shall not be liable for any discrepancy in such services or in the performance or consequences of such services. 

COVID-19 SAFETY MEASURES

- Based on WHO guidelines, each room is thoroughly cleaned and sanitized prior to each check-in and after each check-out. 

- All publically touch-points, such as door handles, elevator buttons, countertops, tabletops, railings, and so on, are cleaned on a regular basis with a sanitizer/ disinfectant.

- All guests are required to wear face masks in public areas.

- Guests must follow the government-recommended practices for coughing and sneezing.

- Spitting is strictly prohibited on the premises and in the property vehicles, and is punishable by law.

Due to Covid-19 Protocols, travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed in your city. Please check for local travel restrictions before booking accommodation.

PAY AT HOTEL

In case of any amendment (date change) in your hotel reservation, Hourly Rooms would inform and advise you about the availability and applicable new rates.

Amendments/Cancellations of booking can only be made by Hourly Rooms. The hotel cannot modify your booking or process refunds for bookings made at the special Hourly Rooms rates. Such amendments/cancellation of booking shall be according to the respected hotel policy. Please read the hotel policy before booking.

The amount can be paid by the guest at the hotel. Guests might be asked to pay in cash if the credit/debit card machine or any other cashless payment mode at the hotel is absent or dysfunctional.

If the guest plans to check-in at the hotel late or early from the check-in time selected, they must inform the customer support in advance. The hotel can release the room in case you have not checked in under 20 minutes of check-in time selected and have not informed the hotel about your late check-in.

Guest must pay full amount at the time of check-in; hotel's payment cannot be withheld by customer.

FEEDBACK

HourlyRooms welcomes your feedback, comments, and suggestions for improving the Website/App and Services ("Feedback"). Feel free to connect to us at care@hourlyrooms.co.in or contact us at +91 7506154154. 

 

 

 

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